Please note:- If you received Free Shipping & Free returns for spending over £75 & subsequently returns all the items, shipping will be deducted from your refund of £3.99
Saver 3-5 Working Days: £2.99
Express 2-3 Working Days £4.65
Next Day (must be placed before 2pm the day before on a weekday): £6.99
Sat Delivery (must be placed before 2pm): £7.50
*PLEASE NOTE DESPATCHES DO NOT TAKE PLACE ON A BANK HOLIDAY OR WEEKENDS, SO ANY NEXT DAY ORDERS WILL BE DESPATCHED ON THE NEXT WORKING DAY AFTER THE WEEKEND/BANK HOLIDAY. GOOD FRIDAY ORDERS WILL NOT BE DESPATCHED FOR SATURDAY DELIVERY
Returning your item:-
Every time a parcel is returned, one of our team members cries and it takes hours to get them talking again.
We hope you are satisfied with your purchase but if you feel the need to return any item(s) back to us, you can do so within 14 days from the date you received your item(s)
Please ensure that the item is in its original, unused condition.
When we receive your return, it an take upto 14 days to process, however we endeavour to process most of them within 7 workng days.
You have the right to cancel & return your order under the Distance Selling Regulations. If you wish to cancel/return you must tell us in writing via our website: www.belle-emporium.com scroll down to our home page & under customer service is a returns section, please complete & return within 14 calendar days from the day after the date on which the products are delivered. You must return the products to us in accordance with these Terms of Sale. Your bank may take an extra 3-7 working days for your refund to show in your account
Please take extra care when trying your items on.
Goods returned must be undamaged & in their original and undamaged packaging, unworn and complete with all tags and labels attached. Free from makeup, odour, & perfume. If goods are received back in an unsatisfactory condition we have the right to refuse your refund and send the item back at your cost
Outward of postage of £2.99 - basic saver delivery is refundable on all orders.
If you received Free Shipping on your order and subsequently returns all item/s this orginal shipping cost will be deducted
PLEASE NOTE - Our postage costs are based on a shipping weight of 1kg. If a shipment weighs considerably more than this, we may request extra postage. We recommend you obtain and keep a copy of your proof of postage when returning items to us.
We're sorry we can't exchange stock - REFUNDS ONLY.
SALE ITEMS ARE FINAL SALE AND NON REFUNDABLE
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We ask for 14 working days to process your return once your parcel has been received into our warehouse; however we always try to issue refunds as quickly as possible within 7 days. Once everything has been processed we will send you an email containing all of the details of your refund. If you have any questions about your refund, just let our team know by sending us an email at:-
CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Sadly we don’t offer exchanges right now as due to fast moving stock we simply can’t guarantee that your size will be available. You can return your item to us for a refund, and then place a new order to get the item of your choice.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
Please email us firstname.lastname@example.org as soon as possible and they will look into resolving this matter.
I HAVE BEEN REFUNDED THE INCORRECT AMOUNT!
Please contact us at email@example.com and they will look into this urgently!
Please complete the returns form received with your parcel:-
Belle Emporium Fashion Ltd
Unit 3A, 1 Green Street
Warrington WA5 1TW
If you cancel your contract we will:
Refund you the price you paid for the goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted. See above for information about what handling is acceptable.